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Remember to take care of your card, as it costs PLN 25 to issue a duplicate. However, if you have lost your card, please contact the Customer Service Office (tel. +48 58 325 10 17) or email us ([email protected]).

Next questions from this topic

What should I do if the charger does not identify my card?

Use the Driver Zone to start charging. In case of any irregularities, you can always contact our 24/7 technical support by calling +48 58 325 10 77.

What is the RFID card for and how much does it cost to issue it?

The RFID card is  used to start and stop charging. It is not a payment card. The issuance and dispatch of the first RFID card is free. We charge PLN 25.00 to issue another or duplicate card in the event of loss or destruction.

How are RFID cards sent and when will I get it?

We send RFID cards via priority mail within 3 business days of registering. Delivery of the parcel may take a few days, longer if you live abroad. Delivering a card abroad may take up to two weeks from registration.

What should I do if I have not received the card for a long time after registration?

In this situation, we can send the card again. Then contact the Customer Service Office (tel. +48 58 325 10 17) or email us ([email protected]).

Can I start charging without a card?

Yes. Charging can also be started using the Driver Zone. To do this log in to the Driver Zone, search for the correct location, choose the right connector and after connecting to the charger, start charging by selecting the “Start charging” button.