Remember to take care of your card, as it costs PLN 25 to issue a duplicate. However, if you have lost your card, please contact the Customer Service Office (tel. +48 58 325 10 17) or email us ([email protected]).
Next questions from this topic
What should I do if the charger does not identify my card?
What is the RFID card for and how much does it cost to issue it?
The RFID card is used to start and stop charging. It is not a payment card. The issuance and dispatch of the first RFID card is free. We charge PLN 25.00 to issue another or duplicate card in the event of loss or destruction.
How are RFID cards sent and when will I get it?
We send RFID cards via priority mail within 3 business days of registering. Delivery of the parcel may take a few days, longer if you live abroad. Delivering a card abroad may take up to two weeks from registration.